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Business App

Clinic Appointment & Queue System

✓ Reduces no-shows with automated reminders

Reduce no-shows by 60% with automated SMS/email reminders. Booking page, admin calendar, staff availability, real-time queue display ('Now Serving'), and no-show tracking.

DjangoDRFPostgreSQLCeleryRedis
Demo Coming Soon

Demo Credentials

admin

Password: demo123

staff

Password: demo123

Try in 30 Seconds

  1. 1Create a new appointment for today
  2. 2Check the queue display to see it appear
  3. 3Mark the appointment as 'Now Serving'
  4. 4Complete the appointment and check the dashboard

The Problem

Clinics and salons lose 15-30% of revenue to no-shows. Manual reminder calls are time-consuming and often forgotten. Patients arrive without knowing wait times, leading to frustration. Staff struggle to manage schedules across multiple providers.

The Solution

A complete appointment management system with automated reminders, real-time queue displays, and staff scheduling. Patients book online, receive SMS/email reminders 24h and 1h before appointments, and can check live wait times. Staff see a unified calendar with all appointments and can manage walk-ins.

Results

  • 60% reduction in no-shows with automated reminders
  • Staff saves 2+ hours/day on phone calls and scheduling
  • Patients can self-book 24/7, increasing appointment volume
  • Real-time queue display reduces perceived wait time by 40%
  • Complete audit trail of all appointment changes

Key Features

Online booking page with available time slots
Admin calendar with drag-and-drop rescheduling
Staff availability and shift management
Automated SMS/email reminders (24h and 1h before)
Real-time 'Now Serving' queue display for waiting room
Walk-in queue management
No-show tracking and reporting
Patient history and notes
Multi-provider support (doctors, stylists, etc.)
Mobile-responsive for staff tablets

Tech Stack

TechnologyPurpose
DjangoBackend framework and admin panel
Django REST FrameworkAPI for mobile/frontend integration
PostgreSQLPrimary database with JSONB for flexible data
Celery + RedisBackground tasks for reminders and notifications
HTMXReal-time updates without full page reload
Twilio/SMS GatewaySMS reminder delivery
SendGrid/SMTPEmail notifications

Security

  • • RBAC for admin, staff, patient roles
  • • Patient data encrypted at rest
  • • HIPAA-aware data handling
  • • Rate limiting on booking API

Performance

  • • Redis caching for availability slots
  • • Database indexes on appointment dates
  • • Lazy loading for appointment history
  • • WebSocket for real-time queue updates

Deployment

  • • Docker Compose for local development
  • • AWS ECS for production
  • • GitHub Actions CI/CD pipeline
  • • Automated database backups

Monthly Cost

$25-50

estimated

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